Terms of service

OVERVIEW

Welcome to Astena House! The terms "we", "us" and "our" refer to Astena House. Astena House operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Astena House is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or the age of majority in your jurisdiction, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to your device settings and configuration.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis. Nothing in this section affects your statutory rights under the UK Consumer Rights Act 2015.

ORDERS AND REFUNDS

When you place an order, you are making an offer to purchase. Astena House reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Astena House confirms acceptance and dispatches the goods. We must receive and process your payment before your order is accepted.

Your purchases are subject to return or exchange in accordance with our Refund Policy and your statutory 14-day cancellation rights under UK Consumer Contracts Regulations. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases. You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorized to use such payment method, and (iii) charges incurred by you will be honored by your payment provider.

SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our reasonable control. Risk of loss and damage passes to you upon delivery of the products to the address specified in your order.

INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Astena House, its affiliates or licensors and are protected by UK and international copyright, trademark, and intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any of the material on the Services without our prior written consent. All rights not expressly granted herein are reserved by Astena House.

OPTIONAL TOOLS

You may be provided with access to third-party tools offered as part of the Services, which we neither monitor nor have any control over. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties or conditions of any kind. Any use by you of optional third-party tools is entirely at your own risk and discretion.

THIRD-PARTY LINKS

The Services may contain hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

RELATIONSHIP WITH SHOPIFY

Astena House is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Astena House. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Astena House. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Astena House.

PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in accordance with UK GDPR and applicable data protection laws.

FEEDBACK

If you submit or post any ideas, suggestions, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, and display such Feedback in any medium for any purpose. You represent and warrant that you own or have all necessary rights to all Feedback you submit.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services: (a) for any unlawful purpose; (b) to violate any UK, regional, or international regulations, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or those of others; (d) to transmit false or misleading information; (e) to send unauthorized advertising or spam; (f) to upload viruses or malicious code; or (g) to scrape or collect data using automated tools (including AI agents) without explicit permission. We reserve the right to terminate your account for violating any prohibited uses.

AUTOMATED AGENTS

Software or services taking autonomous actions ("Agents") may not access or interact with the Services unless they explicitly identify themselves in HTTP headers (e.g., "Agent/[agent name]"), do not mimic human behavior to bypass CAPTCHAs, and comply with all instructions issued by Astena House.

TERMINATION

We may terminate this agreement or your access to the Services at our sole discretion at any time without notice. Provisions regarding Intellectual Property, Limitation of Liability, Governing Law, and any obligations that by their nature should survive will continue to apply following termination.

DISCLAIMER OF WARRANTIES

Except as expressly stated by Astena House, the Services and all products provided are offered "as is" and "as available" for your use. To the fullest extent permitted by law, we disclaim all implied warranties or conditions of merchantability, durability, and fitness for a particular purpose. Nothing in these Terms shall exclude or limit any statutory rights that cannot be legally excluded under the UK Consumer Rights Act 2015.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, in no case shall Astena House, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any indirect, incidental, punitive, or consequential damages, including lost profits or lost savings.

Nothing in these Terms of Service shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Astena House, Shopify, and our affiliates, partners, officers, directors, and employees from any losses, liabilities, or claims (including reasonable legal fees) arising out of your breach of these Terms of Service or your violation of any law or third-party rights.

SEVERABILITY & WAIVER

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be severed without affecting the validity and enforceability of the remaining provisions. Our failure to exercise or enforce any right or provision shall not constitute a waiver of such right.

GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. You and Astena House agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at charisspeight@me.com