Shipping policy

At Astena House, every piece is made to order and carefully hand-packed to ensure your luxury candles, lighters, and home goods arrive safely.

MADE-TO-ORDER PRODUCTION & DISPATCH TIMES

  • Production Lead Time: Because our products are made to order, please allow 5 to 7 business days for crafting, hand-pouring, and processing before your order is dispatched.

  • Order Tracking: You will receive an automated order confirmation email immediately upon purchase, followed by a tracking link once your parcel has dispatched.

UK SHIPPING RATES AND DELIVERY ESTIMATES

Once your order has been crafted, we offer tracked UK delivery options:

  • UK Standard Tracked (Orders £0.00–£49.99): £4.95 (2–3 business days transit)

  • UK Standard Tracked (Orders £50.00 and up): FREE (2–3 business days transit)

  • UK Express Tracked: £6.95 (1–2 business days transit)

Please note: Express shipping speeds up courier delivery time, but standard crafting and production lead times still apply.

INTERNATIONAL SHIPPING

We ship to select international destinations, including the European Union and rest of world:

  • EU (European Union) Express Tracked International: £14.95

  • Rest of World Express Tracked International: £24.95

  • Customs, Duties, and Taxes: Orders shipped outside the UK may incur import duties, VAT, or local carrier clearance fees upon arrival in the destination country. Astena House is not responsible for these charges; they are the responsibility of the recipient.

INCORRECT SHIPPING ADDRESSES

Please ensure your address details are correct at checkout. We are unable to modify shipping information once an order has dispatched and cannot accept responsibility for items delivered to an incorrect address provided by the customer.

DAMAGED OR LOST PARCELS

All fragile ceramic vessels and home goods are wrapped in protective transit packaging.

  • Damaged Goods: If your order arrives damaged, please email us within 7 days of delivery at charisspeight@me.com with your order number and clear photographs of the damaged product and outer transit packaging.

  • Delayed or Lost Parcels: If your tracking number shows no movement for more than 7 business days following dispatch, contact us so we can open an investigation with the courier.

CONTACT US

If you have any questions regarding your order or shipping updates, please reach out to us at charisspeight@me.com